Support
Send us a message below and we'll reply by email, usually within 24 hours. If something isn't working, please include your device and app version; it helps us get to an answer faster.
Common questions
- What is the difference between DueBy Personal and DueBy Business?
- DueBy Personal is for you and your household: bills and subscriptions with reminders, the calendar, Budget, loans and a payoff plan, Transactions, Reports, a Tax Summary, widgets, scanning, printing, and household sharing. DueBy Business includes all of that and adds tools for the self-employed and small businesses: a Business account with its own categories, Profit and Loss, invoices and customers, a mileage log, rentals and royalties, and business tax lines. One subscription covers iPhone, iPad, Mac, and Apple Watch. Choose or change a plan in Settings ▸ Subscription, where plans and prices are shown. Moving from Personal to Business takes effect at once. Moving back takes effect at your next renewal.
- What is Used For?
- A bill or a transaction stays in the account that paid it. Used For says whose expense it is: Personal or Business. A business expense paid from a personal card then counts on the business's tax lines and its Profit and Loss, and the card's own totals stay as they are. In a Business account, Used For is always in the bill and transaction editors, to mark a personal expense. For a personal account or a credit card that sometimes pays for the business, turn on Pays Business Expenses for that account in Settings ▸ Accounts, and its bills and transactions get Used For. Mark as Business Expense, in a personal account's bill or transaction, turns that on and marks it the business's in one step. Business share splits one between the business and you: at 60%, 60% counts for the business and the rest is personal. Money coming in has the same choice, named Income For. In an account you share with family, Used For offers only Personal. Used For is part of DueBy Business.
- How do customers and invoices work?
- With DueBy Business, open Invoices from the … menu on iPhone and iPad, or the Business group in the sidebar on Mac. Enter your business's details once: name, address, a logo, a tax number, and how you want to be paid. New Invoice fills in the next number and the due date. Add the items, and tax or a discount if you need them. Pick a saved customer, add a new one, or on iPhone and iPad choose From Contacts. A customer keeps a name, business name, email, phone, address, website, and notes. Send shares the invoice as a PDF through Mail, Messages, or any app in the share sheet. Use Record a Payment when money arrives. An unpaid invoice shows in Due and the Calendar as income expected on its due date, and an overdue one shows under Needs attention. Repeat makes a draft on each date for you to check and send. DueBy does not send invoices by itself and does not take payments from your customers.
- What do Paid and Billed mean on the Profit and Loss?
- Profit and Loss shows a business's income, its expenses by category, and the net, for a month, a quarter, a year, or dates you choose, with a comparison to the period before or a year earlier. Paid counts money on the day it moved. DueBy opens on Paid every time. Billed counts an invoice on the day you sent it and a bill on the day it came due, paid or not. Billed appears once you have sent an invoice or the business has a bill. The screen and every file say which one they show. Save it as PDF, CSV, or Excel. The Tax Summary and, in the US, the tax estimate always use Paid.
- How does the mileage log work?
- With DueBy Business, open Mileage from the … menu on iPhone and iPad, or the Business group on the Mac. Add a drive by hand on any device: the date, the distance or two odometer readings, where from and to, and what it was for. On iPhone you can tap Start a Drive, or turn on Record drives automatically in Mileage Settings. DueBy first shows what it records and why, then iPhone asks for your location. Automatic recording needs Location set to Always. You can turn it off at any time, and adding drives by hand always works without it. On Apple Watch you start and stop a drive by hand. Each drive is marked Business, Personal, Medical, or Charity. In the US the deduction uses the IRS rate for the day of the drive, or a rate of your own. Elsewhere it shows distance and your own rate. Export the month or the year as a PDF or CSV, or a week's summary as a PDF. Routes stay on your devices and in your own iCloud.
- What is the Tax Summary?
- The Tax Summary totals a year by tax line, as a summary for your tax software or preparer. It is not a tax return and not tax advice. Open it from the … menu on iPhone and iPad, or File ▸ Tax Summary on the Mac. It follows the accounts on view, and All Accounts is the whole year. In the US each category has a form line, which you can change in Settings ▸ Categories. Elsewhere, mark a category Tax-Related and the summary lists it. Save the summary as PDF, CSV, or Excel, or print it. US returns also get a TXF file. Form line numbers are available from tax year 2023. DueBy Personal covers the personal lines, such as medical, giving, and childcare. DueBy Business adds the business lines (Schedule C and Schedule E), business-use shares, and a file for QuickBooks.
- What is the tax estimate?
- In the US, Tax Estimate works out a federal quarterly payment from the year's business profit so far, shows how it was worked out, and can add the four payments to Due as bills. It leaves out state tax and credits, and says so. It is an estimate, not tax advice, and part of DueBy Business. It isn't shown in other countries.
- I used the free plan. What happens now?
- DueBy 1.2 needs a subscription. When you open it, DueBy shows the plans. If you choose Not Now, DueBy stays free through the next day. After that it opens on the plans screen until you subscribe, and reminders stop. Nothing is deleted, and Export stays on that screen, so you can always take a copy of your data.